Daiei’s New Approach to Distribution: Renaissance Through Premium Customer Service
Friday, June 9
12 – 2 pm
Read the Event Summary.
Fumiko Hayashi, Chairman & CEO, Daiei, Inc.
Satoru Murase, Partner, Bingham McCutchen Murase
Fumiko Hayashi had close to 30 years of experience in automotive sales, including running the Japanese subsidiaries of Volkswagen and BMW, when she was tapped by the IRCJ and an Advantage Partners-led private equity consortium to head supermarket chain Daiei’s restructuring. At first skeptics questioned whether Ms. Hayashi’s sales experience would translate into effective leadership in the distribution and retail sectors. Ms. Hayashi quickly silenced her critics by passionately adhering to her belief that any business will thrive as long as customer service is the top priority. Ms. Hayashi will discuss the hardships she has faced during Daiei’s rebirth – the Industrial Revitalization Corporation of Japan (IRCJ) took over the company in December 2004 – and share strategies that have made this turnaround a success.
12 – 12:30 pm Registration & reception
12:30 – 1 Luncheon
1 – 2 Lecture
Admission: Corporate members are entitled to a designated number of free admissions to this event, based on their company’s current membership level. These reservations must be made at least 48 hours prior to the event. Additional corporate registrants and Japan Society individual members at the Patron level and above pay the discounted corporate member rate of $45 for lunch and lecture, $10 for lecture only. Nonmember admission: $65 for lunch and lecture, $15 lecture only. The academic and government admission rate is $30 for the luncheon and $10 for lecture only. When payment is required, prepayment must be made, or registration secured, with a credit card. All registrations and cancellations must be made at least 48 hours prior to the event. Substitutions are welcome.
- Friday, June 9, 2006
- 12:00 pm